Someone picks up the phone
Support is staffed in the United States, on your business hours. Every panel carries an on-site warranty, so a failure means a technician comes to the room — not a shipping label.
Phone support
(407) 456-4788, Monday to Friday, 7am–7pm Central.
Email a technician
info@iboard-solution.com — first response within one business day.
On-site service
A technician is dispatched for any covered hardware fault.
Frequently asked questions
What does the 5-year warranty cover?
Parts and labor on-site for five years from delivery, including the panel, touch layer and the Android module. The iBoard Mobile32 carries a 3-year warranty and the FX writing surface is warrantied for 10 years.
Who installs the panels?
We work with certified installation partners in all 50 states. Installation can be quoted with the hardware as a single line item, or you can use your own low-voltage contractor.
How long does shipping take?
In-stock models ship from US warehouses within 2 to 5 business days with liftgate delivery. District rollouts can be staged by building on a schedule you set.
Do you accept school purchase orders?
Yes. We accept district and university purchase orders, provide W-9 and insurance documentation, and can format quotes for E-Rate and bond-funded purchases.
Is there a subscription for the software?
No. The whiteboard, screen sharing and device management are included for the life of the panel with no per-seat or annual license.
Can the panels be managed remotely?
Yes. Panels enroll in Android zero-touch or your existing MDM, and our console adds remote power schedules, firmware pushes and usage reporting.
Still have a question?
Send us the model and what's happening in the room — we'll get a technician or a rep back to you the same business day.